Return & Refund Policy
Last updated:
1 Return Window
You may request a return or exchange within 21 calendar days of the date your order is marked “delivered.” Requests received after day 21 cannot be accepted.
2 Eligibility Checklist
| Requirement | Details |
|---|---|
| Condition | Item is unused, unwashed, and in the same condition it arrived. |
| Packaging | Original tags, accessories, manuals, and branded packaging are included. |
| Proof of purchase | Order number or receipt is enclosed in the package and referenced in your email request. |
Non-Returnable Items
- Customized or personalized products
- Gift cards or downloadable software
- Health, hygiene, or intimate goods that have been unsealed
- Clearance or “final sale” items (clearly marked on the product page)
3 How to Start a Return
- Email us: bswxeco@gmail.com
Include your order number, the item(s) you wish to return, and a brief reason. - Await authorization: Our support team will reply within one business day with an RMA number and instructions.
- Ship it back:
- Write the RMA on the outside of the box.
- Send to:
BSWX Eco – Returns
8370 Greensboro Dr.
McLean, VA 22102, USA - Use a trackable service. Return shipping is your responsibility unless the item was damaged or incorrect.
4 Refunds
We will email you once your return is received and inspected (usually within 48 hours of arrival).
- Approved returns are refunded to your original payment method within 3–5 business days.
- Original outbound shipping charges are non-refundable.
- If your refund is not visible after 10 business days, check with your bank or card issuer first, then contact us.
5 Exchanges
Need a different size or color? Contact us within the same 21-day window. We will reserve your replacement and ship it after the original item has been received and approved. Outbound shipping for the replacement is free; return shipping remains your responsibility.
6 Damaged, Defective, or Incorrect Items
- Email bswxeco@gmail.com within 48 hours of delivery.
- Attach clear photos of the damage or wrong item plus the shipping label.
- We will issue a prepaid return label and arrange a replacement or full refund.
7 International Returns
International customers follow the same steps outlined above. Mark the package “RETURNED GOODS – NO COMMERCIAL VALUE” to avoid customs duties. Any import fees charged to us will be deducted from your refund.
8 Contact Us
- Email: bswxeco@gmail.com
- Phone: +1 (571) 748-7274
- Address: 8370 Greensboro Dr, McLean, VA 22102, USA